The Open Shower Co. ← Back to the site

Terms of Use & End-User License Agreement

Effective: 31 July 2026  ·  Last updated: 24 August 2026

This page explains the rules for using openshowerco.com — the website, the Estimate Builder, the Design Studio, the customer portal and the online store. We have written it in plain English on purpose. If something here is unclear, ask us before you rely on it.

The most important thing on this page

These terms cover your use of this website. They do not govern the remodeling work itself. That is governed entirely by the written Customer Agreement you sign before any work begins — including its warranty, its payment schedule and your right to cancel. Where this page and that signed agreement ever disagree, the signed agreement wins. See section 12.

What's in here

  1. Who you are agreeing with
  2. Accepting these terms
  3. What this website is for
  4. Prices and estimates are not binding quotes
  5. The Design Studio and what its images mean
  6. Your account and your password
  7. Things you agree not to do
  8. The online store, and how payment works
  9. Content and ownership
  10. Other companies we rely on
  11. The website is provided as-is
  12. Your signed contract governs the work
  13. Limits on what we owe you
  14. Ending your access
  15. Changes to these terms
  16. Which state's law applies
  17. How to reach us
  18. Your guarantee, summarized

1. Who you are agreeing with

This website is operated by Open Construction, LLC, doing business as The Open Shower Co. ("we," "us," "our"), of 7385 State Rt 3, Unit #306, Westerville, OH 43082.

"You" means anyone who visits or uses this website, whether or not you create an account or ever hire us.

2. Accepting these terms

By using this website you accept these terms. If you do not accept them, please do not use the site.

If you use this site on behalf of somebody else — a parent, a client, an employer — you are confirming you are allowed to accept these terms for them.

This site is meant for adults. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us information, email us and we will delete it.

3. What this website is for

We install showers and remodel bathrooms in Central Ohio. This website exists so you can understand what that costs and what it involves before anyone comes to your home. Specifically it lets you:

We install showers, remodel bathrooms, and take on basement and living-space renovations too, serving homes across the Central Ohio area described on this site.

4. Prices and estimates are not binding quotes

We publish starting prices because hiding them wastes everyone's time. But please read this section carefully, because it is the one people most often misunderstand.

Nothing on this website is an offer capable of acceptance. A binding agreement exists only when both you and we sign a written Customer Agreement.

5. The Design Studio and what its images mean

The Design Studio takes a photo of your bathroom and produces an illustration of how it could look with different finishes. It is a visualization tool. Please treat it that way:

You keep ownership of any photograph you upload. By uploading, you confirm it is yours to upload, and you give us permission to process it for the purpose of producing your design and, if you ask us to, sending it to you. How long we keep it and who can see it is covered in our Privacy Policy.

6. Your account and your password

Some parts of the site — your saved proposal, your documents, your invoices — need an account. If you create one:

We may suspend or close an account that is being used to break these terms, or that appears to have been compromised.

7. Things you agree not to do

Please do not:

8. The online store, and how payment works

Our store sells two different things, and they work differently.

Surplus materials

These are real items left over from real projects, usually one of a kind. Quantities are limited and stock is reserved when you check out. Condition is described honestly on each listing. The listing's own terms — including inspection at pickup and delivery availability — apply to that item.

Booked services

Some services can be booked and paid for online. Each listing sets out what you receive, what it covers, and any limits. Where a fee is credited toward a later project, the listing says so.

Payment

We do not store your card number. Payments are handled by regulated third-party payment processors — currently Intuit (QuickBooks Payments) and, where enabled, Stripe. Your card details are collected and processed by them under their own terms and privacy policies, not ours. Where the payment page is hosted by the processor, you are on their page, not ours.

An order is confirmed when we send you a confirmation. If an item turns out to be unavailable, or if a listing showed a clearly wrong price, we may cancel the order and refund you in full. Taxes are charged as shown at checkout.

9. Content and ownership

The site — its text, photographs, design, pricing logic and code — belongs to us or to the people we license it from. You may read it, print it and share links to it for your own personal, non-commercial use. Anything more needs our written permission.

What you upload or type stays yours. You give us permission to use it to do the thing you asked for — produce your design, price your bathroom, fulfill your order, answer your question. If we ever want to use your project photographs in our marketing, we will ask you first, separately, and you are free to say no.

Product names, model numbers and brand marks belong to their manufacturers. We are not those manufacturers.

10. Other companies we rely on

This site depends on services run by other companies — payment processing, email delivery, analytics, address lookup, chat, image generation and hosting. Their handling of your information is governed by their own policies. Our Privacy Policy names them and says what reaches each one.

We choose these companies carefully, but we do not control them, and we are not responsible for their services or their websites.

11. The website is provided as-is

We work hard to keep this site accurate and available, but we cannot promise it will always be either. To the fullest extent the law allows, the website and its tools are provided "as is" and "as available," without warranties of any kind — including that it will be uninterrupted, error-free, or that any estimate, range or image it produces will match your actual project.

To be completely clear, because these two things are easy to confuse: this section disclaims warranties about the website. It has nothing to do with our guarantee on installed work, which is a real, written promise set out in your Customer Agreement and in our Warranty & Customer Handbook. Nothing on this page reduces it. Section 18 below summarizes what that guarantee actually covers — you do not have to become a customer first to read it.

12. Your signed contract governs the work

When you hire us, you sign a written Customer Agreement. That document — not this one — sets out the scope, the price, the payment schedule, the warranty, the exclusions and your cancellation rights.

If anything on this website ever conflicts with your signed agreement, your signed agreement controls.

Your right to cancel is protected by Ohio law and nothing here affects it. For sales made at your home, Ohio's Home Solicitation Sales Act gives you three business days to cancel, and your agreement includes a detachable Notice of Cancellation form explaining exactly how. No term on this page shortens that period, adds conditions to it, or waives it.

13. Limits on what we owe you

To the fullest extent Ohio law allows, we are not liable for indirect, incidental, special or consequential losses arising from your use of this website — for example lost time, lost opportunity, or a decision you made based on an estimate range.

Where liability cannot be excluded, our total liability arising from your use of the website is limited to the greater of the amount you paid us through the website in the previous twelve months, or $100.

This limit applies to the website. It does not limit our responsibility for the remodeling work we perform, for the written guarantee on that work, or for anything the law does not permit us to limit — including death or personal injury caused by negligence, and fraud.

14. Ending your access

You can stop using the site whenever you like, and you can ask us to close your account and delete your information — our Privacy Policy explains how, and what we have to keep for tax and legal reasons.

We may suspend or end access for anyone breaking these terms. If you have an active project with us, closing a website account does not change that contract in any way.

15. Changes to these terms

We may update this page. When we do, we will change the "Last updated" date at the top. If a change materially affects your rights, we will make it obvious — a notice on the site, or an email if you have an account.

Continuing to use the site after a change means you accept the updated terms. Changes are not retroactive, and they never alter a contract you have already signed.

16. Which state's law applies

These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute about this website will be brought in the state or federal courts serving Franklin County, Ohio, and we each agree to those courts.

Nothing here removes any right you have under Ohio consumer protection law, including the Consumer Sales Practices Act.

If a court finds any part of these terms unenforceable, the rest stays in force.

17. How to reach us

Questions about these terms, or about anything on this site:

We reply within one business day.

18. Your guarantee, summarized

This is a plain-English summary of the written guarantee that comes with your signed Customer Agreement. It is not the whole document — the full text, with the measurable standards each item is judged against, is in the Warranty & Customer Handbook you receive at signing — but you should not have to sign anything to find out what the headline promise actually means.

What is covered, and for how long

What we will do about a covered defect: for a leak covered by the lifetime guarantee, we repair it — repair, by a method we choose, is the remedy, and it includes restoring the finishes we removed to reach the leak. For the five-year terms, the choice of remedy is ours, and we will repair the defective work, replace it, or pay you the reasonable cost of repair or replacement — whichever actually solves the problem. Either way, if we have to open a wall to get to a covered defect, we close it, finish it and paint it, matched as closely as reasonably possible; we cannot guarantee an exact match of tile, stone, grout or paint against a room that has aged since it was installed.

Manufacturer warranties are the manufacturer's own, not ours — the shower valve, the shower head, a cartridge, a cabinet finish, a fan motor or a piece of glass is warranted by the company that made it, not by us, and we pass those written terms through to you. The valve and the shower head come up most often, so to be plain about them: we cover our installation of them — setting the valve in the wall, the connections we make, the anti-scald limit we set, and the arm and trim we fit — and not the products themselves, which are the maker's to warrant on that maker's own terms — Delta for the valve, and for the head whichever maker's you pick. The lifetime leak-free guarantee above is the waterproofing assembly, the pan and the walls; it does not extend to the valve or the head. Some run long: Transolid backs its walls with Transolid's own 10-year warranty, Bestbath backs its pan with Bestbath's own 30-year warranty, and Castico backs its surfaces with Castico's own limited lifetime warranty. Each of those is that manufacturer's promise, on that manufacturer's definitions and process — separate from our guarantee on the work, not an extension of it. In your first year we will handle a manufacturer warranty claim on your behalf at no charge for our labor; after that, the manufacturer's own process is yours to run and we will give you the model number and purchase record to do it.

What is not covered, in the most common terms: normal wear and routine maintenance — re-caulking and grout resealing are yours to keep up, and surface water getting through an unmaintained caulk or grout joint is a maintenance item, not a waterproofing failure; water that did not come from our work — a supply line, the valve cartridge, a toilet, a roof or window, or a leak starting in another room (a wet ceiling below a bathroom is very often not the shower); work performed by anyone else, or damage that work causes to ours — including anything drilled or screwed through the waterproofing after we finish, such as a grab bar or shelf we did not install, because a membrane is a continuous barrier and a screw through it is a hole in it; products you supplied yourself (we warranty our installation of them, not the product); misuse, abuse, accidental damage, or using the bathroom before we released it; failing to maintain the work once you know something is wrong; and conditions outside anyone's control — acts of nature, structural movement of the house, and natural variation in tile, stone or grout color, which is a characteristic of the material rather than a defect.

To make a claim, email us with the word WARRANTY in the subject line, or use the contact methods above — no forms to chase and no phone tree. We acknowledge within two business days and schedule a no-charge inspection within ten business days of that acknowledgment. If the problem is a leak, stop using the shower and let us look before anyone starts a repair — we determine the cause from the actual condition, and work done before our inspection, or without our written authorization, is not covered and will not be reimbursed. Please report a problem within 30 days of noticing it: the original defect is still covered if you report it late — under the lifetime guarantee as well as the five-year terms — but damage that got worse because a known problem was left unaddressed is not covered.

Whether the guarantee transfers when you sell: the lifetime leak-free guarantee does not — it belongs to the original purchaser only and ends automatically when the home changes hands. The five-year workmanship guarantee transfers once to the next owner, for whatever balance of its five years is still running, at no cost. The five-year finish-and-adjustment coverage does not transfer either; like the leak guarantee it is specific to the original owner.

This is a limited guarantee: our total liability under it will not exceed what you paid us for the work at issue, and — except where Ohio law does not permit the limitation — we are not liable for incidental or consequential losses such as lost wages, hotel costs, or damage to personal property. This guarantee is in addition to, and does not replace, any right you already have under Ohio law.