Terms of Use & End-User License Agreement
Effective: 31 July 2026 · Last updated: 31 July 2026
This page explains the rules for using openshowerco.com — the website, the Estimate Builder, the Design Studio, the customer portal and the online store. We have written it in plain English on purpose. If something here is unclear, ask us before you rely on it.
The most important thing on this page
These terms cover your use of this website. They do not govern the remodeling work itself. That is governed entirely by the written Customer Agreement you sign before any work begins — including its warranty, its payment schedule and your right to cancel. Where this page and that signed agreement ever disagree, the signed agreement wins. See section 12.
What's in here
- Who you are agreeing with
- Accepting these terms
- What this website is for
- Prices and estimates are not binding quotes
- The Design Studio and what its images mean
- Your account and your password
- Things you agree not to do
- The online store, and how payment works
- Content and ownership
- Other companies we rely on
- The website is provided as-is
- Your signed contract governs the work
- Limits on what we owe you
- Ending your access
- Changes to these terms
- Which state's law applies
- How to reach us
1. Who you are agreeing with
This website is operated by Open Construction, LLC, doing business as The Open Shower Co. ("we," "us," "our"), of 7385 State Rt 3, Unit #306, Westerville, OH 43082.
"You" means anyone who visits or uses this website, whether or not you create an account or ever hire us.
2. Accepting these terms
By using this website you accept these terms. If you do not accept them, please do not use the site.
If you use this site on behalf of somebody else — a parent, a client, an employer — you are confirming you are allowed to accept these terms for them.
This site is meant for adults. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has given us information, email us and we will delete it.
3. What this website is for
We install showers and remodel bathrooms in Central Ohio. This website exists so you can understand what that costs and what it involves before anyone comes to your home. Specifically it lets you:
- See real starting prices, published openly
- Build an estimate for your own bathroom and get a planning range
- Upload a photo of your bathroom and see a design idea for it
- Request a consultation, or ask a question by chat
- Create a portal account to keep your estimate, proposals and invoices in one place
- Buy surplus materials and book certain services in our store
We work on bathrooms and showers only, and only in the Central Ohio communities listed on our homepage.
4. Prices and estimates are not binding quotes
We publish starting prices because hiding them wastes everyone's time. But please read this section carefully, because it is the one people most often misunderstand.
- A published starting price is a starting price. It is the least a project of that type costs, not what yours will cost.
- The Estimate Builder produces a planning range, not an offer. It is based on the choices you make on screen and on typical conditions. It is not a quote, not a bid, and not a contract.
- Every real price comes from a written proposal prepared for your specific bathroom, after we have seen it.
- Older houses hold surprises. Much of the housing stock we work in was built between the 1950s and the 1970s. What is behind a tub wall — rot, damaged subfloor, out-of-code wiring or plumbing — cannot be known until the wall is open. Your written proposal explains how any such condition is handled, priced and authorized before work continues.
- Prices change. Material costs move. A price shown on this site is current when displayed and is not held for any period unless a written proposal says so.
Nothing on this website is an offer capable of acceptance. A binding agreement exists only when both you and we sign a written Customer Agreement.
5. The Design Studio and what its images mean
The Design Studio takes a photo of your bathroom and produces an illustration of how it could look with different finishes. It is a visualization tool. Please treat it that way:
- The image is generated by artificial intelligence. It is an interpretation, not a plan, not a rendering to scale, and not a promise of a result.
- It shows finishes — tile, fixtures, vanities, colors. It does not show or price structural work, moving walls, adding windows, or changing plumbing locations.
- Materials shown may differ from what is actually available when you order.
- Nothing produced by the Design Studio forms part of any agreement between us unless it is attached to a signed written proposal.
You keep ownership of any photograph you upload. By uploading, you confirm it is yours to upload, and you give us permission to process it for the purpose of producing your design and, if you ask us to, sending it to you. How long we keep it and who can see it is covered in our Privacy Policy.
6. Your account and your password
Some parts of the site — your saved proposal, your documents, your invoices — need an account. If you create one:
- Give accurate information, and keep it current.
- Choose a password you do not use anywhere else, and keep it to yourself.
- You are responsible for what happens under your account. Tell us straight away if you think someone else has got into it.
- Do not share your login. If somebody else — an adult child, a spouse, a contractor — needs access, ask us and we will set it up properly.
We may suspend or close an account that is being used to break these terms, or that appears to have been compromised.
7. Things you agree not to do
Please do not:
- Break the law, or use the site to harm, harass or defraud anyone
- Upload anything you do not have the right to upload, or anything containing another person's private information
- Upload malicious files, or try to get the site to execute something it should not
- Try to reach accounts, data or areas of the site that are not yours — including by changing a web address or an identifier to see somebody else's records
- Probe, scan or test the site's security without our written permission, or try to get around any access control, rate limit or login
- Scrape, harvest or bulk-download the site, its prices or its product catalog, or use automated tools against it, without our written permission
- Submit an order, a lead or a consultation request you do not mean
- Copy the site's design, code, text or images to build something competing with it
8. The online store, and how payment works
Our store sells two different things, and they work differently.
Surplus materials
These are real items left over from real projects, usually one of a kind. Quantities are limited and stock is reserved when you check out. Condition is described honestly on each listing. The listing's own terms — including inspection at pickup and delivery availability — apply to that item.
Booked services
Some services can be booked and paid for online. Each listing sets out what you receive, what it covers, and any limits. Where a fee is credited toward a later project, the listing says so.
Payment
We do not store your card number. Payments are handled by regulated third-party payment processors — currently Intuit (QuickBooks Payments) and, where enabled, Stripe. Your card details are collected and processed by them under their own terms and privacy policies, not ours. Where the payment page is hosted by the processor, you are on their page, not ours.
An order is confirmed when we send you a confirmation. If an item turns out to be unavailable, or if a listing showed a clearly wrong price, we may cancel the order and refund you in full. Taxes are charged as shown at checkout.
9. Content and ownership
The site — its text, photographs, design, pricing logic and code — belongs to us or to the people we license it from. You may read it, print it and share links to it for your own personal, non-commercial use. Anything more needs our written permission.
What you upload or type stays yours. You give us permission to use it to do the thing you asked for — produce your design, price your bathroom, fulfil your order, answer your question. If we ever want to use your project photographs in our marketing, we will ask you first, separately, and you are free to say no.
Product names, model numbers and brand marks belong to their manufacturers. We are not those manufacturers.
10. Other companies we rely on
This site depends on services run by other companies — payment processing, email delivery, analytics, address lookup, chat, image generation and hosting. Their handling of your information is governed by their own policies. Our Privacy Policy names them and says what reaches each one.
We choose these companies carefully, but we do not control them, and we are not responsible for their services or their websites.
11. The website is provided as-is
We work hard to keep this site accurate and available, but we cannot promise it will always be either. To the fullest extent the law allows, the website and its tools are provided "as is" and "as available," without warranties of any kind — including that it will be uninterrupted, error-free, or that any estimate, range or image it produces will match your actual project.
To be completely clear, because these two things are easy to confuse: this section disclaims warranties about the website. It has nothing to do with the workmanship warranty on installed work, which is a real, written promise set out in your Customer Agreement and in our Warranty & Customer Handbook. Nothing on this page reduces it.
12. Your signed contract governs the work
When you hire us, you sign a written Customer Agreement. That document — not this one — sets out the scope, the price, the payment schedule, the warranty, the exclusions and your cancellation rights.
If anything on this website ever conflicts with your signed agreement, your signed agreement controls.
Your right to cancel is protected by Ohio law and nothing here affects it. For sales made at your home, Ohio's Home Solicitation Sales Act gives you three business days to cancel, and your agreement includes a detachable Notice of Cancellation form explaining exactly how. No term on this page shortens that period, adds conditions to it, or waives it.
13. Limits on what we owe you
To the fullest extent Ohio law allows, we are not liable for indirect, incidental, special or consequential losses arising from your use of this website — for example lost time, lost opportunity, or a decision you made based on an estimate range.
Where liability cannot be excluded, our total liability arising from your use of the website is limited to the greater of the amount you paid us through the website in the previous twelve months, or $100.
This limit applies to the website. It does not limit our responsibility for the remodeling work we perform, for our workmanship warranty, or for anything the law does not permit us to limit — including death or personal injury caused by negligence, and fraud.
14. Ending your access
You can stop using the site whenever you like, and you can ask us to close your account and delete your information — our Privacy Policy explains how, and what we have to keep for tax and legal reasons.
We may suspend or end access for anyone breaking these terms. If you have an active project with us, closing a website account does not change that contract in any way.
15. Changes to these terms
We may update this page. When we do, we will change the "Last updated" date at the top. If a change materially affects your rights, we will make it obvious — a notice on the site, or an email if you have an account.
Continuing to use the site after a change means you accept the updated terms. Changes are not retroactive, and they never alter a contract you have already signed.
16. Which state's law applies
These terms are governed by the laws of the State of Ohio, without regard to conflict-of-law rules. Any dispute about this website will be brought in the state or federal courts serving Franklin County, Ohio, and we each agree to those courts.
Nothing here removes any right you have under Ohio consumer protection law, including the Consumer Sales Practices Act.
If a court finds any part of these terms unenforceable, the rest stays in force.
17. How to reach us
Questions about these terms, or about anything on this site:
- Email: start@openshowerco.com
- Chat: the chat button on any page of this site
- Post: The Open Shower Co., 7385 State Rt 3, Unit #306, Westerville, OH 43082
We reply within one business day.